Support
Last updated: 29 September 2026
Something not working? Write to [email protected]. Adding your device model and iOS version helps us help you faster.
How do I play?
Tap to hop one row forward. Swipe to go left, right or back. Watch out for cars, trains and water, and grab the simit.
My purchases don't show on my new phone
Tap "Restore purchases" in the game settings. You need to be signed in with the same Apple Account.
What is the parent check?
Before a purchase or sharing outside the game, a two-digit multiplication question appears. After three wrong answers there is a one-minute wait.
Where does my Your Own Pet photo go?
Nowhere. The photo is processed on your phone, and only its colors and the name you choose are kept.
Where is my progress saved?
Only on your phone. If you delete the app, your progress is deleted too.
How do I turn off notifications?
Use the switch in the game settings, or iOS Settings → Notifications → Tipto.
Does the game need the internet?
No, the whole game plays offline. You only need the internet to make a purchase and to see event gifts.
How do I use a gift code?
In the game, tap Settings → Gift code → Enter a code, paste the code and tap Get my gift. If you came from a gift link, the "Open in Tipto" button brings the code into the game for you. Codes only give free gifts like simit or a character.